Call For Review of Council Tax Debt Collection Practices

Call for Compassion: Councillor Urges Review of Council Tax Debt Collection Practices

East Devon District Councillor Stuart Hughes Deputy leader of the Conservative Group is urging the District Council to take a more compassionate approach to council tax arrears in light of the ongoing cost-of-living crisis affecting many households across the district.

Under current procedures, residents who fall behind on their council tax payments may face enforcement action from bailiffs shortly after a liability order is granted by the magistrates’ court. Councillor Hughes believes this process often compounds the hardship experienced by already vulnerable residents and is calling for a more measured approach.

“Many residents are doing their best to stay afloat in extremely difficult times,” said Councillor Hughes. “We must ensure our debt collection policies uphold the values of fairness, support, and dignity.”

He has submitted a formal question to the Council’s Cabinet member for Finance, asking for the Council to consider introducing a 28-day grace period between the issuing of a liability order and the referral to enforcement agents/baliffs. During this time, residents would be offered a personalised repayment plan and advice on available support, potentially reducing the need for heavy-handed enforcement.

Councillor Hughes also highlighted the importance of public engagement in shaping national policy. A government consultation on council tax collection practices is currently open and runs until September 2025. He is urging residents to take this opportunity to make their voices heard and share their experiences, to help influence a fairer and more humane approach nationwide.

“Enforcement action should be a last resort. A more thoughtful approach can lead to better outcomes for both residents and council finances.”

https://consult.communities.gov.uk/local-government-finance/modernisation-of-council-tax-administration/consultation/subpage.2025-05-26.4911279765/

Modernising and improving the administration of council tax - Ministerial foreword - Ministry of Housing, Communities and Local Government - Citizen Space

The question will be considered/answered  by the Cabinet member Sam Hawkins at the July meeting of the District Council.